Director of Casework, Cambodia

Director of Casework, Cambodia

IJM - Institut Jacques Monod

Phnom Penh, Cambodia

The Need

IJM is seeking a highly experienced, dedicated professional to serve as the Director of Casework, Cambodia. The Director of Casework (DoC), Cambodia will work closely with the Field Office Director, Cambodia to ensure the field office achieves its goals, particularly regarding the significant, sustainable reduction of forced labor slavery within the Cambodian workforce, with an emphasis on Cambodians being trafficked into the Thai fishing and seafood processing industries. The DoC will lead all direct casework interventions of the Cambodia Field Office. This position is responsible for the management of investigations, legal, and aftercare professionals engaged in the identification, rescue, repatriation, and restoration of Cambodian victims of forced labor slavery and the prosecution of perpetrators in Cambodia. The DoC will lead IJM Cambodia’s cross-border casework engagement and collaboration in destination countries with IJM projects where they exist, as well as with other NGOs and stakeholders in countries without an IJM presence.

The DoC will ensure employee engagement, safety, and security, as well as spiritual and professional development in the Casework Team. This position also monitors and controls the budget, expenditure, and program activities of the Casework Team to ensure optimal staff performance and program goal achievement. The DoC will set overall investigations, legal, and aftercare strategies, build bridges with local, national, and international law enforcement, social services, and legal agencies, and support IJM’s efforts to equip, train, and coach justice system officials. The DoC will build and lead a culture of world-class professional excellence in Casework, where team members find themselves, year by year, becoming more like Christ as they participate in common spiritual disciplines in a community of service and faith.

This position is based at IJM’s office in Phnom Penh, Cambodia and reports to the Field Office Director, Cambodia.


Leadership and Management

  • Communicate and drive the IJM Cambodia casework vision and strategies;
  • Foster IJM’s culture of spiritual health and integrity;
  • Oversee safety, security, management, and development of team members, overall crisis management, financial stewardship and management, and contribute as needed to initiatives and processes;
  • Build a well-functioning and healthy multi-disciplinary team;
  • Lead and develop IJM investigators, legal professionals, and social workers in a dynamic, collaborative team undergirded by a culture of meaningful spiritual formation and pastoral care;
  • Set vision and strategy in collaboration with the Casework team and with leaders in the office and the Forced Labour Slavery Hub; and
  • Ensure compliance with all IJM policies and procedures.

Strategy & Knowledge Development & Implementation

  • Develop objectives, priorities, and the implementation of plans consistent with the long-term strategy for IJM Cambodia’s project, aimed at driving impact outward into the wider region and globally;
  • Build a context-specific strategy and plans around IJM’s core theory of change of ending impunity in forced labor slavery, identifying the essential components of a strategy to deliver rapid and sustainable impact within 2 - 3 years;
  • Develop, implement, and maintain best practices for investigations, legal, and aftercare services;
  • Articulate and communicate learning from casework to enable the formulation of IJM’s source-country casework response model/product;
  • Articulate and communicate diagnosis of gaps in the PJS response to forced labour slavery in Cambodia to drive IJM’s system reform and capacity-building programs;
  • Improve the quality of IJM Cambodia’s casework data and ensure all database entries are accurate and detailed; and
  • Liaise closely with IJM’s Crime Analysis Unit to develop a data-driven investigative model and strategy.

Networking & Partnership

  • Develop and maintain relations, alliances, and coalitions within IJM’s regional and global counter-slavery projects and with key stakeholders and organisations in Cambodia to obtain information and support and to enhance the impact and effectiveness of IJM’s casework;
  • Develop and maintain a close working relationship (including regular communication with IJM counterparts) with the Forced Labor Slavery Hub to ensure program and strategy alignment and casework coordination;
  • Sustain and enhance IJM existing alliances with key casework organisations in Cambodia, including IOM, Chab Dai, Samaritan’s Purse, AAPTIP, various aftercare organizations, and others; and
  • Develop new connections with relevant agencies in destination countries to facilitate effective cross-border casework and stimulate the growth of the IJM Forced Labor Slavery project within the region.

Training and Development

  • Recruit, train, and coach investigators, social workers, and lawyers;
  • Ensure all new casework staff have intensive and practical training with a clear plan and progression in place from the time of their arrival; and
  • Assist in the development of training modules for partner NGOs and government agencies.


  • Execute and maintain regular casework responsibilities, including field work, aftercare, survivor meetings, debriefing, etc.;
  • Maintain a close connection with the field work of the casework staff and travel regularly with the team to provide mentorship and maintain an up-to-date understanding of field realities;
  • Provide tactical oversight and operational leadership on field operations;
  • Monitor law enforcement, judicial, and government social worker performance on IJM-initiated cases; and
  • Ensure strong tactical planning and preparation procedures are in place and implemented by the team and lead after-action debriefs following all significant field operations.


  • At least seven years of operational, field, and tactical experience in investigations, social work, and/or criminal law practice (experience in law enforcement preferred);
  • At least five years of experience in leading teams of field professionals (leadership experience in cross-cultural settings preferred);
  • Graduate degree in investigations, social work, law, human rights, international development or related field, or equivalent work experience;
  • Skills in investigations and evidence-building;
  • Skilled developer of referral sources, including individuals and organizations;
  • Familiarity with information analysis software and systems;
  • Knowledge of international trafficking instruments and understanding of labor trafficking laws and their practical application;
  • Knowledge of social work concepts and principles for community-based aftercare; and
  • Familiarity with case management and tracking systems and databases.

Critical Qualities

  • Mature orthodox Christian faith as defined by the Apostles’ Creed;
  • Able to remain calm under pressure and deliver effective solutions in rapidly evolving field situations;
  • Collaborative leadership style that seeks input and builds unity;
  • Courageous and bold approach to strategy, tactics, and programming;
  • Persistence and determination to deliver sustainable impact; and
  • Pastoral approach to people management.

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© EuroJobsites 2019

EuroJobsites is a registered company number: 4694396 VAT number: GB 880 9055 04

Registered address: EuroJobsites Ltd, Unit 8, Kingsmill Business Park, Kingston Upon Thames, London, KT1 3GZ, United Kingdom

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